The 2016 FIS Consumer Banking PACE Index™ indicates that up to half of banked consumers globally will turn to a provider other than their primary financial institution for advice and lending to support their life events – or don’t know where to turn for financial assistance.
As consumers move from banking to living, the PACE Index enables banking providers to identify the opportunities to become – or remain – FIRST in the minds of their customers.
The Index measures performance gaps on 18 service expectations.
FIS conducted online research with 10,000 banked consumers in nine countries to produce the index.
FIS country reports featuring the FIS Consumer Banking PACE Index™ provide an in-depth look at the key drivers of nine country indices and specific areas of strengths and weaknesses among banking providers in those countries.